Refund policy
If you receive an item that is defective, damaged, or incorrect, please contact us within 30 days of receiving your order at support@lumivax.shop with your order number and clear photos of the issue. Once we review and confirm the problem, we will process a full refund to your original payment method.
To report a damaged, defective, or incorrect item, contact us at support@lumivax.shop. Please do not send any item back without contacting us first.
Eligibility for Defective Item Claims
To be eligible for a refund due to a defective, damaged, or incorrect product:
- the issue must be reported within 30 days of delivery
- the item must be unused, where possible, and in its original packaging
- you must provide proof of purchase and photos showing the problem
Non-Returnable / Non-Refundable Items
We do not accept returns or issue refunds for:
- change of mind
- sale items
- gift cards
- custom or personalized products
- personal care goods
- perishable goods
- hazardous materials, flammable liquids, or gases
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will review the issue and, if confirmed, issue a full refund.
Exchanges
We do not offer exchanges. If there is a verified issue with your order, we will review it and determine whether a full refund is appropriate.
Refund Process for Defective Items
If your item is confirmed to be defective, damaged, or incorrect, your refund will be issued to your original payment method within 10 business days after approval. Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@lumivax.shop.
Contact Us
For any questions regarding this policy, please contact us at support@lumivax.shop.